These terms apply when you use the Morrow & Vale website or purchase goods from us. By placing an order, you agree to these terms together with any product-specific information shown on the website.
About us
Morrow & Vale is operated from New Zealand. Our buyer-facing address is Morrow & Vale, 6 Mace Lane, Arrowtown 9302, New Zealand. You can contact us through our contact form.
Products and descriptions
We aim to describe products, materials, dimensions, features and colours accurately. Minor variations can occur between screens, production batches and natural materials. We will not knowingly substitute a materially different product without telling you.
Product availability may change before fulfilment. If we cannot supply an ordered item, we will contact you and provide an appropriate refund or other option.
Prices and payment
Prices are shown in the currency displayed by the store and applicable taxes are handled as shown at checkout. Any delivery charge or other amount collected by us will be shown before you complete your purchase. We do not use misleading reference prices or represent a discount as genuine unless it is.
Orders are accepted subject to successful payment processing and our ability to fulfil the goods. We may cancel and refund an order where there is a genuine pricing error, suspected fraud, an unavailable product or another lawful reason that prevents fulfilment.
Delivery and third-party fulfilment
Some products are stored or dispatched for us by third-party suppliers or fulfilment partners and may ship from a different location from our New Zealand business address. The expected delivery information and any known material shipping conditions will be disclosed on the relevant product page, at checkout or in our Shipping & Delivery information.
Returns, faults and consumer rights
Our Returns & Refunds information forms part of these terms. Nothing in these terms excludes, restricts or modifies rights that cannot lawfully be excluded, including rights that apply under the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986 where applicable.
Acceptable use
You may use this website for lawful personal shopping and information purposes. You must not misuse the website, interfere with its operation, attempt unauthorised access, scrape or reproduce substantial parts of the website for commercial use, or use our branding or content in a misleading way.
Intellectual property
Unless otherwise stated, Morrow & Vale branding, original copy, photography and other original website content are owned by us or used with permission. Third-party trademarks remain the property of their respective owners.
Liability
To the maximum extent permitted by law, we are not responsible for indirect or consequential loss arising from use of this website or a product where that loss was not reasonably foreseeable. This clause does not limit liability or remedies that cannot legally be excluded.
Changes to these terms
We may update these terms from time to time. The version applying to an order is the version available when that order is placed, except where a change is required by law.
Governing law
These terms are governed by New Zealand law, subject to any mandatory consumer protections that apply in the country or region where you are purchasing from us.