Useful information before you order from Morrow & Vale.
Where do you deliver?
We are building Morrow & Vale around market-specific fulfilment for New Zealand, the United States and China. Product availability can differ by destination, so the delivery options shown for your selected market and at checkout are the ones that apply to your order.
Where will my order ship from?
That depends on the product and destination. We may use regional stock, a specialist brand or wholesale partner, or another verified fulfilment route. This can reduce unnecessary cross-border shipping and means two items in the same order may occasionally arrive separately.
How much is delivery?
Delivery charges are shown before you complete checkout. We do not add undisclosed shipping charges after an order has been placed.
How long will delivery take?
The relevant product page or checkout will show the delivery information available for your destination. Estimates are not guaranteed arrival dates unless we expressly say otherwise.
Which currency will I pay in?
The storefront displays the currency available for your selected market. The amount and currency shown at checkout are the ones that apply to your purchase.
Can I return something?
Eligible change-of-mind returns can be requested within 30 days of delivery, subject to the conditions in our Returns & Refunds information. Faulty, damaged or incorrect goods are handled in accordance with the consumer rights that apply to your purchase.
Why is the range deliberately small?
Because Morrow & Vale is intended to be a collection, not an endless catalogue. We look for interesting, useful and practical products with a clear reason to be there.
I have a question about a product.
Please use our contact form. If your question relates to an order, include the order number so we can find it quickly.